There is nothing worse than arriving in the field and realizing you do not know how to do something. You set all of your RTK equipment up, are all ready to begin the survey and then with a sudden sinking feeling, you realize that you have forgotten how to move forward. This is where choosing the company you purchase your survey equipment from matters.
There are far too many dealers that are content with pushing you a product but once they have the money, they are content to leave you to your own devices. When looking to purchase any sort of survey equipment, you want to look for a company that will stand by their equipment and is able to support you no matter where you are. Here at Bench-Mark we always want to ensure that our customers are up and running when they need to be. We have over 20 years of experience in supporting equipment in more than 25 different countries. No matter where you are located, we can help you make your get up and running. That is why we offer a couple of things that will make the difference to you in the Field.
When in the field it can sometimes be difficult to understand someone on the phone who is trying to walk you through something on the phone. That is why we offer Team Viewer support to all of our customers. No matter where you are, as long as you can create a hotspot from your mobile phone, we can take over your tablet and in real time take control of your tablet to fix your problems. By taking control of your tablet, you can in real-time see what is being changed and how to fix your current problem. With Team Viewer we can ensure that you get up and running as quickly as possible.
We understand that learning new software can be intimidating. That is why offer Zoom training with every new RTK system. At 9 am MST every Tuesday we offer training on FieldGenius live over Zoom. On the Zoom call we run through a start to finish setup in FieldGenius and show you all of the common functions you may need in the field. Everything from Group Codes to offsets are covered, all within the space of an hour. And on top of that, as we are running through everything with a base and rover setup of our own you can follow along in real-time with your own equipment. By following along, you can stop the call at any time to ask questions you may have and avoid any confusion in the field.
The last thing to check before beginning a static session, are your receiver settings. It is important to ensure that your settings aIt is never easy to learn a new software. We get that, which is why with every RTK system we sell you get a comprehensive setup cheat sheet. Before any system is sent out the door, we check and make sure we can get a fixed solution and that everything is paired to the data collector. However, it is also important to ensure that you know how to setup everything yourself. With every system there is a cheat sheet that walks you through pairing the system to the data collector to getting your first fix. With this cheat sheet you can get up and running out of the box in 15 minutes.
Every system we send out the door comes with a sticker attached to the case, upon which contains our phone number and a QR Code. With the phone number you can dial our office to get live support to help you solve any problems you may encounter in the field. Whether you need a hand setting up your base and rover, or you need a hand getting a fix, we have the knowledge and how to experience to get you up and running. It is however the QR code that is the interesting part of the sticker. To see what our QR code has to offer, simply scan the QR code in the picture below with the camera app on your phone or your favourite QR code scanner. What you’ll see is a link to a folder with all of our training documents inside. There is everything from a cheat sheet on how to setup your base and rover up to how to take static data. All of these cheat sheets are available to you in the field, even if you forget your cheat sheets in the office. Also included in this folder is an index of all of our how-to videos on our Youtube Channel.
How to Videos
Every system we send out the door comes with a sticker attached to the case, upon which contains our phone number and a
On top of our cheat sheets and live technical support, we also offer over one-hundred how to videos on our Youtube channel. Everything from how to stake a point to processing static data can be found on our Youtube channel. Whether you need help with FieldGenius or your receiver there is a how to video for you. These videos are always free, and always available to you no matter where you are.
On top of our cheat sheets and live technical support, we also offer over one-hundred how to videos on our Youtube cWhen purchasing an RTK system you need to consider the technology, but you also need to consider what is backing up that technology. With any new technology, you can only get the most out of it when you know everything about it. However, it is not always easy to get to that point. Stumbling blindly through the dark hoping you arrive at that point is never a great idea. That is why we focus our support around answering as many of your questions as possible. Let us help you learn everything you can about your equipment.
Bench Mark Equipment & Supplies is your team to trust with all your surveying equipment. We have been providing high-quality surveying equipment to land surveyors, engineers, construction, airborne and resource professionals since 2002. This helps establish ourselves as the go-to team in Calgary, Canada, and the USA. Plus, we provide a wide selection of equipment, including global navigation satellite systems, RTK GPS equipment, GNSS receivers, and more. We strive to provide the highest level of customer care and service for everyone. To speak to one of our team today, call us at +1 (888) 525-7538 or email us at [email protected]